By: Pete Meyers

Pete Meyers — Thu, 07 Oct 2010 15:37:46 +0000

Thanks for your comment about your stay in Rome. We’re sorry to hear about your sub-par experience and hope the next trip is better!

By: Don't stay at Suore di Santa Elisabetta, Rome

Don't stay at Suore di Santa Elisabetta, Rome — Wed, 06 Oct 2010 20:32:55 +0000

My husband and I stayed at Suore di Santa Elisabetta in Rome in early September 2010. According to our experience, and not denied by the front desk, our room, which faced the street, was noisy at night due to a busy street just around the corner. Also, it was extremely hot and humid. Although we made a reservation for 6 nights, we wanted to leave the convent after the two nights there by giving a 24-hour advance notice. (We found a nice B&B nearby on a quiet street, with an air conditioner and for the same fee.) What transpired then was rather puzzling to us: we were told that we are breaking a contract, and that regardless of when we give the notice, we would still be obligated to pay for an extra night. This was news to us, and when we asked the reception desk for a contract in writing, which by the way we had never seen in our correspondence with the convent, we were told that they don’t have it but it is on their website. Due to our busy schedule with the tours, we had no time to look for an Internet cafe and verify this information and had reluctantly paid for the third night to not let this unpleasant confrontation spoil our vacation. As we arrived home, we Googled this convent and realized that it has NO website: No reservations can be made on-line, they have to be either e-mailed or faxed in, and no confirmation regarding our reservation, which was e-mailed to us months ago, contained any rules. So, we definitely feel that we have been taken advantage of and do not recommend staying there.
Tania Apfel

Comments on: A touch of the countryside in London’s East End

By: Pete Meyers

By: Don't stay at Suore di Santa Elisabetta, Rome